Terms of Service

Last updated: August 2026

Welcome to Maeval.

These Terms of Service explain how you can use our website and purchase from us. By visiting or using maeval.com.au, or placing an order with us, you agree to these Terms together with our Privacy Policy and Returns Policy.

We’ve tried to keep these Terms as clear and straightforward as possible. If you have any questions, we’re always happy to help — just email us at hello@maeval.com.au.

1. About Maeval

Maeval is an Australian online store offering a thoughtfully curated collection of fashion and lifestyle pieces.

In these Terms, “Maeval”, “we”, “us” and “our” means:

Trading name: Maeval
Legal entity: Katrine Larkin
ABN: 50 309 875 070
Location: Sunshine Coast, QLD, Australia
Email: hello@maeval.com.au

Our website and online store are hosted by Shopify, which provides the technology that allows us to offer our products and services online.

2. Using our website

You’re welcome to browse and shop with Maeval for your personal use.

By using our website, you agree to:

• provide information that is accurate and up to date when placing an order or creating an account;

• keep your account information and password secure;

• use our website only for lawful purposes; and

• not interfere with or attempt to disrupt the website or its security.

You must not use our website to copy, reproduce, scrape, distribute or commercially exploit our content, images, designs or other materials without our written permission.

We reserve the right to suspend or restrict access to our website where we reasonably believe that someone is misusing it or breaching these Terms.

3. Our products

We take care to photograph and describe our products as accurately as possible.

Please keep in mind that colours can look slightly different depending on your screen, device and settings.

If a product has particular characteristics, variations or imperfections that are part of its nature, we will do our best to describe these clearly on the product page.

We may update product descriptions, pricing, availability and other information from time to time. We may also discontinue products or limit quantities where necessary.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).

4. Placing an order

When you place an order with Maeval, you are offering to purchase the products in your order.

Once your order has been successfully placed, you will receive an order confirmation email. Your order is accepted once we have confirmed it and received payment.

We do our best to keep products available, but occasionally an item may become unavailable or there may be an error in pricing or product information.

If we are unable to fulfil your order, we will contact you as soon as possible and provide a refund for any amount you have paid for the affected item.

Please check your order carefully before completing your purchase. We may not always be able to make changes or cancel an order once it has been processed for fulfilment.

Our change-of-mind returns are set out in our Returns Policy.

Nothing in our Returns Policy or these Terms limits your rights under the Australian Consumer Law.

5. Prices and payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We may change prices, promotions or discounts from time to time. The price that applies to your purchase is the price displayed at the time you place your order.

Any applicable shipping charges will be shown during checkout before you complete your purchase.

We accept the payment methods made available through our checkout.

By placing an order, you confirm that you are authorised to use the payment method provided.

6. Promotions and discount codes

From time to time, Maeval may offer promotional codes, discounts or other special offers.

Each promotion may have its own terms, including expiry dates, exclusions, minimum spends or limits on use. These terms will be communicated with the relevant promotion.

Unless otherwise stated, promotional codes cannot be combined.

We reserve the right to correct errors or withdraw a promotion where it has been applied incorrectly due to an obvious pricing or technical error.

7. Shipping and delivery

We aim to process and dispatch orders as promptly as possible.

Delivery timeframes provided on our website are estimates and may vary depending on your location, the shipping service selected and circumstances outside our reasonable control.

If your order is delayed, lost or damaged in transit, please contact us at hello@maeval.com.au and we'll do our best to help.

We are not responsible for delays caused by events outside our reasonable control, such as significant carrier disruptions, natural disasters or other unforeseen events. However, nothing in these Terms limits your rights under the Australian Consumer Law.

If an order arrives damaged, please contact us as soon as possible and include photographs of the packaging and item where relevant.

8. Returns, refunds and exchanges

Our change-of-mind returns are explained in our Returns Policy.

For eligible full-priced items, Maeval offers a return within 30 days of delivery for either a refund or 110% store credit, subject to the conditions set out in our Returns Policy.

This change-of-mind policy is separate from your rights under the Australian Consumer Law.

If an item is faulty, damaged, not as described or otherwise does not meet the consumer guarantees that apply under Australian law, please contact us at hello@maeval.com.au so we can help resolve the issue.

Your rights under the Australian Consumer Law apply regardless of whether an item is full price, discounted or on sale.

9. Australian Consumer Law

Maeval is committed to complying with the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded, restricted or replaced by these Terms.

Depending on the circumstances, if a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Our 30-day change-of-mind return policy does not limit these rights.

If you believe there is a problem with an item you've purchased from us, please email hello@maeval.com.au and tell us what has happened. We're always happy to work through it with you.

10. Website content and intellectual property

Everything on the Maeval website — including our name, logo, photography, images, text, graphics, designs, product descriptions and other content — belongs to Maeval or is used with permission.

You may browse and use our website for your own personal, non-commercial purposes.

You must not reproduce, copy, modify, publish, distribute, sell or commercially use our content without our prior written permission.

If you'd like to use one of our images or other content, please get in touch. We're always happy to chat about collaborations and appropriate use.

11. Third-party services and links

Our website may contain links to third-party websites or use third-party services, including payment, shipping, analytics and other technology providers.

These services are provided by third parties and may be subject to their own terms and privacy policies.

We are not responsible for the content, security or practices of third-party websites that we don't control.

12. Shopify

Maeval's online store is powered by Shopify.

Shopify provides the technology that allows us to operate our online store, but your purchase is made directly with Maeval.

Shopify is not responsible for the products you purchase from Maeval or for the fulfilment of your order.

13. Privacy

We care about your privacy.

When you shop with Maeval, we collect and use personal information that is reasonably necessary to process your order, provide our services, communicate with you and operate and improve our business.

Our Privacy Policy explains what information we collect, how we use it and how it may be shared with service providers.

By using our website, you acknowledge that you have read our Privacy Policy.

Because Maeval's website is powered by Shopify, Shopify also processes certain information in connection with your use of our website and checkout.

14. Reviews, photographs and feedback

We love hearing from our customers.

If you choose to send us feedback, reviews, photographs, ideas or other content, you confirm that you have the right to share that content with us.

By submitting content to Maeval, you give us permission to use, reproduce and share that content for the purposes of operating and promoting Maeval, including on our website and social media.

We will always aim to use customer content respectfully and in a way that represents Maeval appropriately.

If you would prefer that we don't use something you've sent us, simply let us know at hello@maeval.com.au.

15. Website availability and information

We do our best to keep Maeval's website accurate, current and available, but occasionally there may be errors, technical issues or interruptions.

We reserve the right to correct typographical, pricing, product or other errors and to update information on our website.

If an obvious error affects an order you have placed, we'll contact you as soon as reasonably possible to discuss the situation.

Nothing in this section limits your rights under the Australian Consumer Law.

16. Misuse of our website

You must not use our website to:

• break the law or encourage unlawful activity;

• interfere with the security or operation of our website;

• introduce viruses, malware or other harmful code;

• attempt to gain unauthorised access to our systems;

• collect personal information about other users without permission;

• copy, scrape or commercially exploit our website or content without permission;

• impersonate another person or business; or

• interfere with another person's ability to use our website.

We may take reasonable steps to protect Maeval and our customers if we believe our website is being misused.

17. Our responsibility to you

To the extent permitted by law, Maeval is not responsible for losses that are not reasonably foreseeable or that arise from your misuse of our website.

However, nothing in these Terms excludes, restricts or modifies any liability or consumer guarantee that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

18. Events outside our control

Sometimes things happen that are outside our reasonable control, including natural disasters, extreme weather, strikes, significant transport disruptions, internet or technology failures, government restrictions or other unforeseen events.

Where something outside our reasonable control affects our ability to provide our services, we'll do our best to communicate with you and minimise any impact.

19. Changes to these Terms

We may update these Terms from time to time as Maeval grows or as our services and legal requirements change.

The most current version will always be available on our website.

If we make a significant change, we'll provide notice where required by law.

Your continued use of our website after an updated version is published means that the updated Terms will apply to future use of our website.

20. Governing law

These Terms are governed by the laws of Queensland, Australia, unless applicable Australian law requires otherwise.

You and Maeval submit to the courts of Queensland and the applicable courts of Australia in relation to matters arising from these Terms, subject always to any rights you may have under applicable consumer protection laws.

21. If part of these Terms is not enforceable

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, without affecting the remaining Terms.

22. No waiver

If we don't immediately enforce a right under these Terms, that doesn't mean we've waived that right.

23. Contact us

Questions, concerns or just need a hand?

We'd love to hear from you.

Maeval
Email: hello@maeval.com.au
Website: maeval.com.au

Business name: maeval
Legal entity: Katrine Larkin
ABN: 50 309 875 070
Location: Sunshine Coast, QLD, Australia